Technical Support Channels

  • 1 hour ticket response time
  • A One–Hour Support Ticket Response Guarantee

  • Every single support request you send to us will be attended to within maximum sixty minutes. In case your trouble ticket or email needs further assistance from a system administrator, we’ll forward it and leave a note to let you know that your case is being examined. If you make use of the Administration Services package, all of the server management tasks included there will be performed at a time that suits you.

  • Top quality support service
  • An Excellent Support Service

  • Our help desk support team will be at your disposal twenty–four–seven should you require help working with our Hosting Control Panel or with any of the applications that we pre–install on your behalf on the dedicated web hosting server. What is more if you require help tackling all the day–to–day administration tasks on your server, you can take a look at the Administration Services package, that includes backup hard disk space, Operating System updates every week, software installation and troubleshooting procedures, server monitoring and rebooting procedures, etc.

  • Intuitive help center
  • A User–Friendly Help Section

  • Every Linux dedicated hosting server comes with our cost–free Hosting Control Panel, which boasts a comprehensive knowledgebase plus a group of how–to video tutorials. Whenever you need help while working with the Hosting Control Panel, just push the Help or Videos buttons in the top right corner.