Customer Support

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The accessibility to the customer and tech support that a shared hosting company provides will tell you a lot for the services that they offer as well. In case you are allowed to use just e-mails and tickets, you have most likely discovered some reseller not the web hosting provider. When this is the case, you'll have to wait for a few days in order to have a problem resolved since the reseller may not be checking their communication regularly or they may need to consult with the actual website hosting company for extra help. If the provider offers several options for communication with quick response time which are available anytime, they are almost certainly the top provider, not just a reseller. Which means that you will receive prompt assistance and top-notch support as they'll have instant access to the servers where your account will be created. Whatever the problem - technical or sales, it's generally better to have the option to contact your web hosting company right away via your favourite method of communication.

24/7 Customer Support in Shared Hosting

The customer and tech support services for all of our shared hosting plans are twenty-four-seven, thus you can forget all about waiting for a few days so as to get assistance. In case you aren't our client yet, you can phone us, chat with a consultant or send an email message. If you already have an account, you're able to open a support ticket in addition to the other three options for communication. You are able to select the most suitable way to contact us depending on what your location is or what device you use. We can easily assist you for almost any hosting-related question that you have or problem that you could experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even in this situation the maximum response time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Hosting

We're aware how essential it is to get quick assistance, especially when your web site is not working effectively for some reason. All our Linux semi-dedicated hosting feature 24/7 customer and technical support, thus if anything comes up, you will be able to use several methods to contact us - telephone line with a few local numbers around the world, live chat, emails and tickets. The first two choices are for pre-sales, billing and general matters, which means that if you don't have an account yet, for instance, you'll be able to find more information about our solutions, or we will help you with less demanding tech matters. The second two options are for strictly technical matters or anything that is more time-consuming due to the fact that it is quicker to follow the communication between you and our technical support team. The warranted maximum response time for them is only an hour, the actual one - 15-20 minutes, so you will not have to wait for a whole day in order to get support as you may need to do with other providers.

24/7 Customer Support in VPS

Every virtual private server plan that we provide includes 24/7 customer and technical support, therefore if you encounter any trouble with the pre-installed software on your machine or you have any pre-sales or basic questions, you are able to contact us at any time, even holidays and weekends. For your convenience, we supply different methods of communication - phone support with a couple of local numbers worldwide, live chat, email messages plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical problems because it'll be easier to keep track of what's going on. The maximum guaranteed reply time for all the emails and tickets is 1 hour, but it hardly ever takes that long to receive assistance. When you obtain the Managed Services upgrade that we provide, our admins will also help you with any third-party software matters.

24/7 Customer Support in Dedicated Hosting

If you obtain a dedicated server from our company, you can contact us at any time using various channels and the max time that you'll need to wait for a reply is up to one hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is online 24/7 regardless of whether it is a holiday or a weekend and we will help you with anything related to the applications which are pre-installed on your server. To get in touch with us about a technical issue, you'll be able to open a trouble ticket via the Help section of your billing Control Panel or you can send us an email message. In case you have any general questions or you'd like to know more about our web hosting solutions before you order, you may also use our live chat or you can call one of the local telephone numbers that we have in different countries around the world. If you'd like to receive help with third-party software that you can't deploy or manage properly, you are able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.