Live Chat Support

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A live chat is a real-time way of communication between a web hosting company's support team and its customers. It's an efficient way to get some information about the hosting services or have some issue resolved since you are talking to a live representative. The benefits of using a real-time chat service rather than calling or opening a trouble ticket are the smaller possibility of errors at the time you exchange data such as usernames or domain names, the quicker response time as the communication is real-time plus the fact that you don't need to stay on the chat constantly - you can do something else entirely while the representative examines the issue in question. Furthermore, you're able to connect with a live chat room from any computer that's connected to the world wide web, avoiding the phone costs that you'll have to pay in case you're calling to a different country.

Live Chat Support in Shared Hosting

Together with the phone and ticket support, we offer live chat support as well. You will be able to contact us every single day, which includes holidays and weekends, and we can give you more details about the shared hosting that we provide if you are not among our customers yet, or about common and billing questions if you already have a user profile. Though for entirely tech issues you have to open a ticket to our tech support team, as such issues will need extra time to be dealt with, you can still contact us on the live chat for some technical information. For example, we're able to help you set up an e-mail address in your email client or troubleshoot a variety of issues, saving you a lot of time. Even if our telephone lines are already off for the day, you will be able to speak with a live person.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support that is available to all of our potential and present customers. If you are searching for a new web hosting account, you're able to chat in real time to one of our agents and receive more details about our Linux semi-dedicated hosting so that you can choose the optimal plan for your sites. In case you already have an account with us, we'll support you timely with general, billing and 1st level techmatters. Though in some cases you'll have to open a support ticket because there are problems that cannot be resolved through a live chat, we will be able to help you with numerous basic jobs, for instance setting up an e-mail account in an email client or forwarding one domain name to another one. In this way, you'll take advantage of timely assistance and you will save plenty of time.