If you have bought a web hosting plan and you’ve got some questions associated with a particular feature/function, or in case you have come across a certain difficulty and you require support, you should be able to touch base with the respective client service team. All web hosting companies use a ticketing system regardless of whether they offer other ways of contacting them apart from it or not, due to the fact that the most effective way to fix an issue most often is to post a ticket. This form of communication makes the responses sent by both parties easy to follow and enables the technical support staff representatives to escalate the problem in the event that, for instance, an admin has to get involved. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you’ll have to use no less than 2 different accounts to contact the client care team and to actually manage the hosting space. Constantly switching between the accounts could often be a headache, not to mention the fact that it requires a long period of time for the majority of web hosting companies to process the tickets themselves.

Integrated Ticketing System in Shared Hosting

The ticketing system that we are using for our shared hosting isn’t separate from the hosting account. It is an integral part of our all-embracing Hepsia hosting Control Panel and you’ll be able to visit it whenever you need with only a couple of clicks of the mouse, without signing out of your account. The ticketing system comes with a quick-search field, so you can track down the status of any ticket that you’ve already opened, if required. Also, you can read knowledge base articles that belong to various problem categories, which you can pick, so you can find out how to tackle a particular problem even before you send a ticket. The ticket response time is maximum 60 minutes, which goes to say that you can receive prompt assistance at any given moment and if our technical support team recommends that you do something within your account, you can do it momentarily without logging out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s far more efficient to manage everything in a single place, which is the reason why we’ve integrated a trouble ticket system into the in-house built Hepsia Control Panel, which is offered with each and every semi-dedicated server account. This will enable you to manage the communication with our help desk support staff together with your web files, which suggests that you won’t need to remember an additional log-in name for a separate admin console. You will be able to submit a new ticket or to check the status of an old one with less than several clicks of the mouse whilst you’re browsing the files within your semi-dedicated account. Also, you can go through older tickets using a smart search filter or take a look at applicable knowledge base articles, which include solutions to commonly encountered issues. The inbuilt trouble ticket system is monitored 24/7 with the maximum response time being just 60 minutes, so there will always be somebody to assist you.