Integrated Ticketing System in Shared Hosting
The ticketing system that we are using for our shared hosting isn’t separate from the hosting account. It is an integral part of our all-embracing Hepsia hosting Control Panel and you’ll be able to visit it whenever you need with only a couple of clicks of the mouse, without signing out of your account. The ticketing system comes with a quick-search field, so you can track down the status of any ticket that you’ve already opened, if required. Also, you can read knowledge base articles that belong to various problem categories, which you can pick, so you can find out how to tackle a particular problem even before you send a ticket. The ticket response time is maximum 60 minutes, which goes to say that you can receive prompt assistance at any given moment and if our technical support team recommends that you do something within your account, you can do it momentarily without logging out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it’s far more efficient to manage everything in a single place, which is the reason why we’ve integrated a trouble ticket system into the in-house built Hepsia Control Panel, which is offered with each and every semi-dedicated server account. This will enable you to manage the communication with our help desk support staff together with your web files, which suggests that you won’t need to remember an additional log-in name for a separate admin console. You will be able to submit a new ticket or to check the status of an old one with less than several clicks of the mouse whilst you’re browsing the files within your semi-dedicated account. Also, you can go through older tickets using a smart search filter or take a look at applicable knowledge base articles, which include solutions to commonly encountered issues. The inbuilt trouble ticket system is monitored 24/7 with the maximum response time being just 60 minutes, so there will always be somebody to assist you.