Lots of persons who start using their very first web hosting account, or switch companies, usually have inquiries about how specific procedures are done or confront problems when setting up various things like e-mails, site settings, and so on. This is why, many hosting companies have prepared documentation with standard questions and problems so as to help their clients obtain information swiftly and seamlessly. As a result, the tech support team representatives can concentrate on real issues that some customers may be facing, as the solution for the minor things will already be available on the web and customers can solve them without having to touch base with the support staff. Having detailed documentation is essential, particularly for new users with zero experience, since the web hosting service entails a ton of functions and many individuals can get baffled about what action to take. A good information repository can both help you accomplish the operations that you want and learn how the web hosting service functions in general.

Extensive Online Documentation in Shared Hosting

Our shared hosting plans include a comprehensive knowledge base where you can find information on all the challenges that you could possibly chance upon and their solutions. You can read how to set up and manage a mailing list, how to use an .htaccess file, or how to continue in case the settings of your email client are accurate, but nevertheless you’re unable to send emails, for example. We have tried our utmost to be as exhaustive as possible and to encompass all possible options in order to help you save time and effort and to give you different solutions for each problem. The knowledge base includes informative articles as well – both general ones about the web hosting service as a whole, and more specific ones, which will help you get acquainted with the features and functions of the Hepsia hosting Control Panel. You can find relevant articles about particular functions and features in every section of the Control Panel, whereas if you wish to see the entire archive of articles, you should go to the Help section.

Extensive Online Documentation in Semi-dedicated Hosting

We have prepared an elaborate knowledge base for all our present and future clients, so if you order a semi-dedicated server plan from our company, you will be able to find any information that you are looking for at any moment. We have heaps of informational articles, which will help you understand better what’s going on in your account – "What’s PHP?" and "What are file access permissions?" are only 2 examples. Our detailed guides will help you accomplish anything you wish – extract an archive, import a MySQL database, forward a domain, etc. Moreover, we’ve also got troubleshooting instructions, which will enable you to find out what induces a given problem and the potential solutions for it. If you can’t send e-mail messages or your domain name returns an HTTP 500 error message, for instance, you can browse our knowledge base and fix the problem immediately. You can access the articles through any Control Panel section, as well as through the all-encompassing Help section.