One-Hour Response Guarantee

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If you’ve ever got any queries relating to your hosting package or you encounter a problem with your sites, you’ll need to get in touch with the hosting company’s client support team. It may not matter how soon they will reply when you have an inquiry of a general nature, but a problem like a misapplied software application update, for instance, may lead to your website becoming damaged or invisible online. And the longer you wait for the support team to lend a helping hand, the longer the site will be out of order. In case you offer services or goods online, any downtime will influence your website damagingly and you may lose existing or prospective customers. Lots of web hosting providers, particularly resellers, handle tickets and e-mails within 24 hours, but in the electronic era that’s way too long, since customers will scarcely ever revisit a site that isn’t functioning properly over lengthy periods of time.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed maximum reply time for any support ticket that you post or any e-mail that you write is just sixty minutes, even if you contact us on weekends and national holidays. Regardless of the nature of your problem or enquiry, we will help you out momentarily and will give you the necessary information to troubleshoot any problem with your websites. The real reaction time typically does not exceed 15-20 minutes, which suggests that you can forget about waiting for hours and hours on end to get an issue fixed or what’s even worse – waiting one whole day only to obtain a reply that more info is needed while nothing’s sorted out. We will offer you assistance in no time purely because we realize just how valuable time can be in the dynamic Internet sphere. The sixty-minute reply time guarantee applies to any technical or billing question that you might have with regard to our shared hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you open a technical support ticket through your web hosting Control Panel or send an email connected to your semi-dedicated server, you’ll have a reply within less than 1 hour. You can touch base with us whenever you like in regard to billing, general or technical matters and because of the fact that we’re available around the clock, you will always get assistance in no time. Depending on the specific issue or question, we’ll give you more info, solve the complication if it’s been caused by something that’s within our reach or instruct you on what to do on your end if you have to adjust a given setting for a web-based application that we don’t have access to. You can just forget about waiting for a day for each answer. In fact, in most cases we reply to emails and tickets within no more than 20 to 25 minutes.