Phone Support

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You can find lots of shared hosting providers available, but most of them are resellers who have minimal resources, especially when it comes to support. A way to distinguish them is the option to reach the company over the phone. The type of support that you'll have through this particular method of communication may vary based on the provider - a few of them provide you with professional phone support, others offer general and customer support only as some matters are more time-consuming and it is faster and easier to be resolved through a ticket, especially when the situation has to be escalated. However, it is good to know that you could always reach your web hosting provider because there're lots of small-scale problems that can be taken care of effortlessly and in a very timely manner through a phone call, not mentioning that you are able to get more info regarding the services before you become a customer.

Phone Support in Shared Hosting

If you decide to employ one of our shared hosting, you'll be able to connect with our support crew via phone for 14 hours per day. We will help you select the best package for your websites since we think that it is better to discuss this kind of issues with a live person. If you already own an account, we can assist you with all your sales/billing questions as well as general matters, even with some tech situations which don't need a lot of time or escalation to an administrator because it is more appropriate to open a ticket for time-consuming troubles and have the correspondence in one place. We now have telephone numbers in the United States of America, the United Kingdom and Australia, so you are able to call the one you prefer and talk with our representatives.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be sure that there will always be someone to assist you when you have any queries about the semi-dedicated server plans that we provide. Whether you wish to know more about the plans, you have a billing issue or some general issue, you can call us. Despite the fact that some more complex issues could require a ticket so as to give time to our tech support team to investigate, we'll assist you with many technical questions on the phone as well, saving you time and efforts. Since we have data centers on three continents - in the USA, the UK and Australia, we have local telephone lines in all of these countries as well. In case you are in another country, we have an international number where you are able to reach us.